The era of static FAQ pages managing customer inquiries has definitively ended. In 2026, artificial intelligence-powered virtual agents have evolved far beyond simple question-answering systems, transforming into sophisticated problem-solving partners that understand context, anticipate customer needs, and navigate complex situations with remarkable human-like intuition. This evolution...

The 2026 Consumer Electronics Show (CES) has officially redefined what it means to be at the forefront of customer engagement innovation. With over 150,000 attendees, including business leaders, technology innovators, and enterprise decision-makers from across the globe, CES 2026 showcased a remarkable convergence of artificial intelligence, cloud technologies, and human-centric design that is...