WhatsApp is introducing a powerful new feature designed to enhance customer support for business accounts. In its latest Android beta update (version 2.25.20.5), a tool called the AI-handoff filter has been rolled out to help businesses identify conversations that need human attention.

This update is currently available to select beta testers through the Google Play Beta Program and is aimed at improving the transition between automated and manual replies.

A Smarter Way to Manage Conversations
The AI-handoff filter provides a new dedicated tab within WhatsApp Business, listing chats that could not be resolved through AI-powered responses. These include questions that are either too complex or outside the scope of the business’s automated reply database, such as custom product inquiries or unique complaints.

According to WABetaInfo, the filter helps companies respond more efficiently by organizing unresolved chats in one easily accessible place. It ensures businesses can intervene quickly when automated messages fall short, keeping customer satisfaction high.

Running a growing business? A Cheap WhatsApp Account helps you access business tools like AI-handoff and boosts trust with your customers. Set yours up today to stay connected and responsive.

How the AI-Handoff Filter Works
To use this new filter, a WhatsApp Business account must first enable AI replies — these are automated responses that pull from company information such as the product catalog, FAQ, or return policy. Once active, the AI-handoff tab automatically detects and gathers all chats that require manual intervention.

The feature allows businesses to customize how long a chat remains flagged before it’s cleared, giving teams flexibility to adjust according to their workflow. For example, urgent queries could be prioritized and marked for follow-up, while less critical ones can be archived after a set time.

This tab not only helps with customer service efficiency but also improves accountability by ensuring no query is left unresolved. It bridges the gap between automation and personalized service, allowing business owners to deliver a better customer experience.

Gradual Rollout and Future Expansion
As of now, the AI-handoff filter is only available to a limited number of Android beta testers. However, WhatsApp plans to roll out this tool to more users in the coming weeks. Businesses eager to try the feature can join the beta program via the Google Play Store and download the latest version of WhatsApp Business.

Don’t miss out on WhatsApp Business tools designed to simplify your customer support. Buy WhatsApp Account and experience next-level communication.